Shipping & Return Policy
Orders are processed within 2-3 business days.
- We are pleased to offer free standard shipping on all domestic orders over $250.
- Unfortunately, at this time we are not able to ship internationally.
- We ship via UPS.
- We offer complimentary hand delivery within the North Shore area.
- Please note, our hand delivery service applies only to the following locations: Winnetka, Kenilworth, Wilmette, Northfield, Glencoe, Evanston, Highland Park and Lake Forest.
Returns & Exchanges:
- It is our intention to provide best-in-class customer service. While we hope that you enjoy your order, we understand that some items may not meet your expectations.
- Returns and exchanges can be initiated within 14 days of receipt of merchandise.
- We can only accept merchandise in new, unworn and unwashed condition with the original tags attached in original packaging.
- All jewelry is final sale.
- Sale items are eligible for exchange or store credit only.
- Final sale items are not eligible for refund, exchange or store credit.
- It may take up to 10 business days for your refund to appear on your credit card.
How to Return an Order:
- We are able to accept returns or exchanges either in-store or online.
- To initiate a return or exchange online, please complete the following steps.
- Login to our online portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- A prepaid shipping label will be sent to you via email